[City of Heroes] I have previously complained about bugs and customer service waiting times in City of Heroes/Villains. I have had no significant issues since my return. Issue 9 had no game-breaking bugs, and what bugs there are are mostly contained within the new things (although the “fix” for perma-stealth with rescues/kidnappings is keeping me out of Warburg). Oz and others have commented on how lovely customer service has been.
I suspect these two issues are related. The more bugs there are, the more customer service needs to do, the less time it has. You will not have a 90 minute wait if the help queue is three people deep. I usually fear playing after a new Issue, but the game seems to be working rather well.
I have not had any problems with Comcast either. My internet connection has been stable for months. This is good, since the only thing that had been delaying my switch was AT&T DSL’s problem recognizing my condo’s address.