Comments on: Survey Feedback

By: Oz

Oz — Thu, 20 Aug 2009 12:58:17 +0000

I hope they are reading it, but it does sound like the questions and answers may be slightly less than useful.

FWIW, the first time I quit LOTRO, I wrote a long dissertation on why in the feedback. I actually got a response from a human about a few of my comments. One can hope.

By: Zubon

Zubon — Wed, 19 Aug 2009 21:55:45 +0000

Active disinformation is pretty immature and passive aggressive. Fortunately, they have repeatedly said they draw data from many sources including surveys, focus groups, community forums, and server data to analyze before making their decision, so I doubt your protest will even be noticed.
Reading comprehension fail.

By: Sally

Sally — Wed, 19 Aug 2009 18:07:08 +0000

Well, that question is baased upon trying to assess the INTEREST in a feature. Later they asked you to rate how you feel the feature is being implemented on a scale rating.

I felt the survey was fairly well done, and asked pertinent questions that will help guide the future of the game.

At least I hope it does…

Oh Ethic – it was stated on the forums that it was a random survey, so I imagine lots of players did not get one.

By: openedge1

openedge1 — Wed, 19 Aug 2009 18:02:35 +0000

I sure do wish I WOULD have gotten that survey…

hahahahaha…mwuahahahaha…*cough*

By: Ethic

Ethic — Wed, 19 Aug 2009 17:57:54 +0000

I didn’t get a survey. Weird.

By: Bootz Axe

Bootz Axe — Wed, 19 Aug 2009 16:05:42 +0000

The survey really wasn’t that bad. Later on you get the chance to rate how much you like each feature AND how satisfied you are with the current implementation of that feature. So rate LIs a 5 and the current implementation of LIs a 1. Done.

By: mbp

mbp — Wed, 19 Aug 2009 07:49:47 +0000

I work in education and at the end of every year we are required by our academic quality system to survey the students with a standard questionnaire. Over the years I have learned that no useful information comes out of the rote tick the box questions and that the only useful part of the exercise is the blank box at the end which asks “Have you any other comments”.

By: wilhelm2451

wilhelm2451 — Wed, 19 Aug 2009 02:12:41 +0000

I can just picture the argument in a conference room over the phrasing of that question. It obviously ended in a compromise that nobody won because everybody just wanted to get past it. You can just feel the question trying to pull you in different directions.

By: heartless_

heartless_ — Wed, 19 Aug 2009 02:06:40 +0000

Lol.

By: Raethys

Raethys — Wed, 19 Aug 2009 00:59:25 +0000

Is it really that hard to just organize a team, and devote at least a few people to critical tasks such as customer service and feedback?

I realize that when you’re working on a limited budget, you are forced to make tough decisions, but when something as simple as a survey is FUBAR’ed, then what is one left to think?

It just seems to me that the philosophy of business nowadays is completely focused on cutting back as much as humanely possible to keep the machine running (“how well” seems to be irrelevant to these people), and still maintain and/or maximize profit.

I’m sorry, but if you’re running a business, and you’re pouring your heart into it, you don’t sit back and try widen the margin of profit; you take the time and profit you have, and you keep pouring it back into all the areas that need it, and if they don’t need it, you’re working on improving them. And if they don’t need improvement, then you’re working on adding to them. And if there’s nothing left to add, then you start in a completely new direction.

Seems like companies–in general, not all of them, but the majority–just want to “appear” like everything is there that needs to be, and then they wonder why people are disillusioned and jaded about their product.