Some people will say that it isn’t reasonable to expect an online game to run on release day. I don’t agree with that. Just because incompetence is widespread, that doesn’t mean that customers have to put up with it. The game companies have no problem of charging me either in advance or the moment I buy the game, so unless they are willing to postpone taking my money, I don’t see why I should have to postpone my expectation to be able to play the game.
Tobold writes about incompetence. The first commenter hits the nail on the head for malice: it is not profitable to build enough infrastructure for Day One, so let the players suffer until it settles down, you already have their money anyway. My perspective on Origin has not been improved by this new data point, whatever the explanation.