PMI Code of Ethics

When getting my PMP certification, one of the principles hammered repeatedly in the training materials was “no gold plating.” “Gold plating” is going beyond the approved project to give the customer more than was asked for. You give the customer exactly what was asked for, says the code of ethics, and you get approval through an integrated change control process if you want to go beyond that.

When crafting in Shop Heroes, you can randomly get a critical success, which raises the quality of an item. Higher quality items are worth more, are stronger, and break less often on quests. The customer, however, ordered a lance, not a good lance, and will not accept a good lance to fill that order. You can spend energy to suggest the good lance (at a higher price) or spend another 10 minutes crafting a lance. If you get “lucky” with crits, that customer might be waiting a half-hour while you keep trying to work down to his standards.

: Zubon

6 thoughts on “PMI Code of Ethics”

  1. The test to get your PMP cert is a good time. You have to turn off your normal brain and go into full “what would a total dick of a PM do here, who apparently has zero chance of ever being fired?”. Love the question “The CEO asked you to add something to the project, what should you do?” and the ‘correct’ response being “Tell him it’s too late in the project”. Yup, exactly how the real world works PMI! Oh and don’t forget to give them the $150 or whatever every three years to maintain your membership…

    /rant over.

    1. No no, the correct response is to analyze the proposed addition; explain the trade-offs in terms of cost and time to the customer; and put the proposed change into the integrated change control process.

      I think the exam has like 20 points to be gained just from automatically responding “use the integrated change control process.”

      1. I think if the question mentions the project is in a late stage of development, its too late for the change control process, but it’s been about 5 years since I passed that thing. Either way, yea, just be a useless repetition drone of stuff is basically what PMI wants you to be.

        Amazingly, the last Agile Coach we had on a major project was significantly worse, jumping into our Rally to ‘fix’ user stories by either moving them around, or straight up changing some text. Note, said coach didn’t have the first clue what the project was actually about.

  2. Hmmm, as a designer my job was to figure out what the customer actually wanted, not what he asked for – not always the same thing. And if there was something I could offer that was BETTER than he’d asked for, and actually easier to deliver, to offer that instead.

    Now that I’m a development manager – yeah, get the requirements nailed down (once I’ve given the designer the opportunity to help them define the right requirements), and once the show is on the road then hell yeah, the change request process is right over there if you want anything different.

    And as a weapon crafter back in vanilla DAoC, then if a customer ordered a weapon and when I went to craft up some stock I got a good (masterpiece) weapon then damn straight I’d craft another bog standard one and give him that. The masterpiece then goes up for sale at an appropriate price!

    1. Given the time, getting that critical success and cashing in later is best. Other times, you have a customer being picky and demanding about a tier 2 good that is taking your time away from the tier 5 goods where you’re making your money. You want that tier 2 customer out of your shop and don’t mind losing a few potential gold pieces on hurrying that to gain more potential gold pieces on a higher tier customer. That’s mixing terms across games and may apply differently to real humans rather than NPCs. But if you cannot skip a low value transaction costlessly, there are definitely times to reduce your percentage on a low value transaction to free up bandwidth for higher value ones.

  3. Incidentally, I’m sure some of the suppliers I deal with have had the variant training, where the correct response to any requested change is to go “ker-CHING!!!”

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