I stand by my repeated claim that optimizing the new player experience is of paramount importance. You must grab my attention within five minutes, and you must deliver a satisfying hour or two for my first play session. Without that, any free trial is worthless, and you may even lose some people who have thrown down $50 for a box. This is the part of the game that every single player will see on every single character, and if you cannot do a good job here, I have no hope for the rest of the game. Yes, it is hard to make things interesting while giving the player only a few buttons to play with. Suck it up, we all have hard parts in our jobs. That’s why they pay us.

In retrospect, the original Asheron’s Call tutorial dungeon was truly horrible, only tolerable because these MMO things were just so new and exciting. The Lord of the Rings Online™ does a great job with its introductory instances, basic gameplay while introducing the setting and giving you some big name characters, and you don’t realize it is foreshadowing when an NPC saves the day while you watch. City of Heroes has a weak tutorial (including a “run in a straight line for 20+ seconds” segment), which City of Villains does better. World of Warcraft makes the less common choice of opening in its main game world, with no tutorial instance, but it manages to be dull for every race. Warhammer Online makes the same choice brilliantly by immediately tossing you into a warzone (best: Dwarf versus Greenskin newbie zones). The Champions Online tutorial just feels laboriously long. The Chronicles of Spellborn has a LotRO-style opening that ends well in a big fight with chthonic horror, but the gameplay along the way manages to be tedious even while very short. I remember starting A Tale in the Desert back before there was a tutorial, just drop you in the world and go; easily the most hardcore PvP game (with permadeath!) ever made. Wizard101′s tutorial explains things very well but is painfully slow and impossible to skip or hurry on a second character.

That hurdle overcome, the next question is where the most time is going to be spent in-game. Correct me if your game’s metrics suggest otherwise, but for most MMOs, it seems to be at the level cap. If nothing else, that is where your loud community is: the hardcore, the devoted, the guild community leaders who style themselves opinion-leaders or -makers (and may be). Any sane amount of content will occupy casual players, so giving people something to do at the “end” is how you keep and mollify the hardcore. How you do this well is widely disputed and the main topic of hundreds of blogs, so I will table (American sense) that issue.

World of Warcraft does this part famously well. Even if you do not like the WoW end-game, or the current end-game at any given moment, they have done a great job of recruiting and retaining players by putting an emphasis on late-game dungeons and raids. (Personally, I heard “the game begins at 80″ so many times that it was part of the reason I quit.) City of Heroes does this part famously sparsely, launching without the last ten levels and encouraging altoholism rather than building lots of level 50 content. Years into the title, there are exactly two raids and not a whole lot of level 50 task/strike forces (we try not to count the Shadow Shard content, out of politeness). Warhammer Online seemed to collapse (still does?) horribly at the level cap. Dark Age of Camelot had excellent realm-versus-realm combat but had horrible backlash when it added alternate advancement PvE content at the cap, creating a higher effective (and therefore required for PvP) cap. Back when I played, Asheron’s Call had a soft cap that amounted to an endless late-game. EVE Online has its PvP empire wars, to which Darkfall aspires. The Lord of the Rings Online™ has the ersatz version of the WoW end-game, taking the same approach but with very little content and alternate advancement grinds. It does, however, recycle its old end-games into new late-games better than WoW as the level cap rises.

Next up is the early game. If everyone is going to see that tutorial and new player experience, this is next, where you hope they all continue. It would be #2 on the list were it not for the amount of time your players can spend at the level cap between expansions. It remains very important, especially if it will consume most or all of the average player’s first month. A good start gave you a chance, but this is where you seal the deal and get the player to subscribe past the trial week or free month.

Age of Conan excels here, with near-universal acclaim for the Tortage experience. World of Warcraft varies between races/zones; playing on the Alliance side, I found I did not much like any early zones except for humans, although I recall a fondness for some early undead content. Dark Age of Camelot was good for its time but grindy and punitive in retrospect. City of Heroes/Villains does well except for a few painfully placed missions; maybe some of those are intentional, to make the travel powers that much sweeter. Warhammer Online is exquisite in tier 1, and if you have never played, you can go player tier 1 for free right now as much as you like. This is probably the worst time for EVE Online as players reach the “now what do I do” point. I have not tried the re-done LotRO low-level experience, but I always loved the Shire.

(Cynically, we also note that this is as far as most get in beta. There will be few to judge you on anything past this at release. This makes it a high priority while downgrading the importance of anything that will therefore have a smaller effect on your box sales.)

At this point, importance tapers off until you reach that end-game. Unless there is some modal point where most players end their second and third months, you focus on building the game out linearly. That early hook gives you some momentum through the mid-game. As long as the late-game is not so horrible that it is not worth getting through, players will get through those last few levels to see the glorious level-capped wonders they have heard to much about.

(Cynically, we note that promises to work on this area will carry you a long way. Wherever the population is centered at the end of the first month, just before subscription renewal time, announce you are going to fix that point and the range just beyond it. Repeat at month two. Warhammer Online did this brilliantly with developer letters just before renewal time in the early months. It helps if you can predict this point and really have improvements coming down the line, but developers are notoriously poor at predicting how quickly players consume content.)

You can see a great many games that have already embraced this approach. Part of it is just a natural consequence of sequential development. You worked really hard on the newbie zones in early beta, you worked on the glorious end-game wonders so you could show them off for the press, and then you fill in the middle as you get a chance, ideally trying to keep just ahead of the bulk of testers and/or players.

Some games really do fall down in the mid/late-game, hard enough to start seriously losing players. I love the 30s and 40s in City of Heroes/Villains, when all your powers and slots are finally coming together, but many people find it grindy without the quick progression from the early levels. Warhammer Online was appalling in the mid-tiers at launch, with poor PvE (“and such small portions!”) while the PvP balance problems were becoming apparent as all the powers and talents finally came together.

I’m stopping that thought so we can reflect. The mid to late levels are where you character finishes getting all of its abilities, with that “complete” point varying wildly across games and classes. If your game has horrible balance problems, they may be hidden under new shininess and quick growth, but they will become apparent in the mature levels. This is where the steam runs out for we the gameplay-Explorers. It is also where Achievers can jump ship as advancement slows down. This must disappoint the Killers: the sheep leave just as the wolves get the really fun ways to kill them all.

Zubon, it is sounding a lot like you’re saying that every part is important. And yes, I would love to say that, but experience suggests a few reasons why these later (but not end-game) levels are less important for retaining subscribers.

First, I am suggesting an extreme case of the game imploding. I do not know how many people ever experienced the Age of Conan end-game because the MMO blogosphere sounded like wailing from the fiery pits of Hell as people left Tortage. It is clearly possible to do far too little in that range, but many games get to “decent” at least.

Second, many of the extreme collapses are also end-game failures. They are balance problems or flaws in the fundamental systems that are to sustain players through the rest of the game, and there is no good news to reach after suffering through a near-empty, just-after-release late-game. These problems are not apparent in the early levels or not important enough to care about, while they first become visible in the mid or late levels. The Warhammer Online problems with city sieges compounded issues with the late-game open world RvR (plus a bit more), while the game had the same balance structure as most editions of D&D: just fine early on, when the numbers are small and luck can trump design oddities, but exploding into catastrophe as you multiply those oddities over many levels.

Third, “good enough” works. I would love to say that MMO players have discriminating tastes and high standards, but that is obviously false. We will put up with a lot of crap and flame anyone who suggests that quality and professionalism are below acceptable standards. One thing that Star Wars: The Old Republic has going for it is that at least some of their developers understand that the mass market will not put up with the crap we will, so selling to all those non-MMO addicts will involve improved accessibility and functionality (whether that idea has survived the EA merger is beyond me).

Kvetching aside, think of MMO players in two categories. For newbies, it is all new and exciting. Think back to your cherished memories of early struggles in your first MMO, and realize that you would never put up with EQ-at-launch today. Many of the problems in MMOs are not so bad once, just that we keep hitting the same bugs/grinds/AARGH for years. You will deal with it to see the new shiny when everything is new and shiny. New players are also more likely to play at a sane pace, perhaps try to experience everything on a first character (they don’t realize it is “first” not “my” character yet) before moving on to the next zone, thus giving more development time for that mid-game.

For veterans, we are obviously insane enough to put up with it, and we are already thinking long-run. Hardcore players are going to blast through come Hell or high water, and if the late-game content is weak, that is just more reason to push through to the promised land of Level Cap. You know common workarounds from previous games, you are tapped into the community to get tips on what is bugged and how to circumvent it, and you are already inured from years of suffering in previous MMOs. You have a community to help see you through, a guild of people to talk to, and you are not going to abandon your guild because (a) you like them or (b) you tell yourself you are playing to spend time with these people rather than get the next Ding! pellet.

So for all those reasons, I believe that if you sink the hooks in deeply, your players will probably view their first 40 or 80 hours as an investment rather than a sunk cost, and they will keep pushing on unless the game is truly painful with little promise of improvement. Or they are the much maligned, possibly mythical “tourists” who were never going to stay anyway, so again it does not matter.

Get the first day right: bait. Get the end-game right: long-term storage in the fish tank. Get the early game right: sink the hook. They may wriggle, but you will keep quite a few on the line with even a decent mid- to late-game. Or without the horrible fish metaphor: your early word of mouth gives the game life, and the long-run word of mouth sustains it.

: Zubon

Early, Middle, Late is a post from: Kill Ten Rats

Special subscription offers and double XP throughout November!

Today we launched a new campaign with some massive rewards on purchases of longer period subscriptions.

If you extend your subscription to Age of Conan in November, you will receive some amazing rewards:

Extend by 3 months and get a guaranteed access to the beta test for The Secret World *

Extend by 6 months and get an epic helmet for Age of Conan with a 10% XP boost + the reward above

Extend by 12 months and get the Age of Conan: Rise of the Godslayer expansion for free plus both rewards mentioned above **

If you just recently extended your subscription, don’t worry. Those who have committed to the 6 month or 12 month subscription after the 6th of October 2009 will automatically receive the corresponding reward too. Gametime purchased now will immediately give Veteran Points.

This offer is available until December 1st 2009, so don’t miss it!

To properly celebrate this campaign we also activate double XP in Age of Conan for everyone all through the month of November! Use the /claim command to receive potions of double XP!

* Access to later stages of the closed beta, date of access to be announced
** When launched in first half of 2010
Each bonus item can only be received once per account. The helmet is made available to all characters on your account.

This will require some quick contemplation. Most likely I’m going to pass.

- Ethic

Come Back to Age of Conan, Get Beta For The Secret World is a post from: Kill Ten Rats

They are giving things away in game, like fireworks and extra character slots. Congratulations, Funcom!

It’s definitely been an interesting year, full of challenges and adventure, and we are really looking forward to the coming year as well. So the toast at the King’s Table is to the year that has passed and in anticipation of the year that is to come!

- Ethic

Happy 1st Birthday, Age of Conan is a post from: Kill Ten Rats

Warhammer does this very well. Tutorial? More or less none; proceed straight to the war. You start on a battlefield. I started as a Greenskin, which is probably why I bought the game. Take a few steps forward from the log-in spot, and you can see dwarves attacking. The Dwarf area is much the same, with squigs and goblins running around the cave next door and giant cannons pointed at the enemy. NPCs are blasting each other in case you did not get the idea. The elf pairing has the gentlest, and therefore worst, introduction. Your starting spot feels safe, and your first enemies are tiny fairies. Even there, you have attacking forces 10 seconds away, and the good guys get to shoot down harpies with a ballista. Win.

The Lord of the Rings Online™ does this pretty well. The opening is pretty tame, but it immediately tosses in the things you want from Lord of the Rings. If you are a hobbit, you immediately see a Black Rider. Dwarves start next to Gandalf in a scene referenced in The Hobbit, and they proceed to a troll fight. Elves get a troll too, and humans and elves both start with the world burning down around them. It is not a great, action-packed intro, but it gives you the setting while you get your bearings.

City of Heroes is a mixed bag. Outbreak is very weak, notably the “run in a straight line” bits. Breakout is better, with a more interesting map and a mass NPC slugfest. The real awesomeness of City of Heroes, however, is the costume designer. Even before you put your character in the world, you pick from a mess of powers, see the cool toys that lie in wait, and then probably spend a ridiculous amount of time playing with paper dolls. That kind of thing makes the slow start of actual gameplay tolerable.

Many other games do it badly. I don’t even bother to mention most that I try. They were not worth the time to download, even if I downloaded while I slept. That thread has a bit of hate for Age of Conan, but they had the presence of mind to make the 1-20 game one of the most celebrated bits of content around.

: Zubon

Anyone want to comment on WoW’s opening? I tried a few way back in beta. The Undead was the most impressive. Dwarves were kind of meh.

Openings, Good and Bad is a post from: Kill Ten Rats

- Ethic

Age of Conan Free Trial is a post from: Kill Ten Rats

If the game is irredeemable dreck, there is no point in discussing its problems.
…
Bugs, queues, and crashes are upsetting because they stand between us and the fun that we know to lie just beyond them.

Or as Rog puts it, “It’s because the game is good that makes it worth discussing and even bitching about the bugs, issues and design oversights. If it wasn’t good, who’d care?”

Or sometimes silence speaks louder than words.

: Zubon

Bonus points if you thought of Marit Larsen.

Of Games and Glory is a post from: Kill Ten Rats

With a hat tip to, oh, everyone, female characters do less damage in Age of Conan. Not on every possible attack, but at least on that revolutionary melee combat that will change everything, female characters do less damage. They have longer animations with no corresponding improvement in damage. There is no evidence that this was intended, although you can easily find comments about how women should do less damage in a Hyborean setting (and if you think so, try a Gorean setting). No one properly tested the differing animations. [fixed that for you - ed.]

And it will not be fixed for months. This is understandable: check and possibly change every animation in the game, get it right this time, and see if there are related balance issues. These are good things to check before selling the game, but they are biting that bullet. In the meantime, this is very convenient for bloggers. You get stories when the bug is noted, when players test it, when Funcom confirms it, when Funcom announces the delay to fix, when the fix eventually arrives, post-fix testing, each of several patches to fix the fix, and every patch in the meantime when you can snark, “Funcom is looking at female characters’ animations again. But they’re still just staring at the boobies! lol!” So I’m getting my shot in now, between waves.

: Zubon

Sexist DPS is a post from: Kill Ten Rats

Lord of the Rings Online had been my main game for the past year and I was not expecting to stop playing it until Warhammer Online came out. After a few weeks of AoC, I can’t even bear to play LotRO at all. I love the lore of Middle-earth and I know next to nothing of the Conan world and yet, I find myself eagerly reading all the Hyborian quest text presented before me.

So why am I having so much fun? I expected bugs and poor design. Instead, the bugs encountered are hardly noticed as I run past swinging swords in a flurry of blood and guts. The visceral feel of the game really pulls me in. Instead of a sleepy auto-attack system, I feel like I’m right in the heat of battle trying to pull off intricate 3 and 4 maneuver combos dropping every foe before my feet. I rush into crowds and usually end up the only one standing. I *feel* powerful and I love it.

Admittedly, when I started playing I was put off by the heavily instanced areas and did not feel like it was a world I could happily explore in. All of that changed once I finished the first 20 levels of the new player experience and left the city of Tortage behind. As I emerged in the “real” lands of Hyboria, the instancing seemed just right. I could climb the mountains before me and travel to what is beyond. Still, I really feel the instancing is what allows each area to be so heavily landscaped and lush without breaking my computer. The world feels so real to me now. The fog rolling across the valley is exactly how I would expect it to look.

I’ve played most every class and they all feel wonderfully over-powered at some point in the early game. The mages are a bit tougher to play in the beginning but they get better as they level, which is not unusual. The melee classes are just super powerful from the start. Taking on groups of 3 or 4 mobs at once is a treat. Each swing of the sword damages all of them. Perhaps they will tune their power down in the future, but that would be too bad in my opinion because right now the combat is a blast. I hope to never see auto-attack again.

The attack combos of the melee classes and the Ranger are where the combat really shines for me. Using most skills will enable a follow up directional attack (or a chain of several directional attacks) which, if done properly, will cause a you to gain a buff or inflict more damage on the enemy. The casting classes are left behind in this area as they just have a spell to cast. There is no follow up attack you can use. Hopefully the “spellweaving” feature will make up for this. I am hoping to take a caster up high enough to try it and find out.

The quest text is fed out in a conversational style and I really enjoy it being done this way. All future MMOs need to use this method. AoC’s conversation options do not make a difference which is certainly a bad choice. I should be able to impact my quest by choosing how I respond to the quest giver but here all the choices appear to end up in the same place and that is a shame. Still, it is an improvement over the “page of text to read and click OK” of previous games’ design.

I am having great fun exploring the world before me. Just the other day I came across some rough steps in the mountains. I followed them up for a while and then came to a tunnel into the mountain. I passed through that and came out in what appeared to be a huge abandoned temple. I crossed a rope bridge into the temple and spotted a large statue a *long* ways off. I was really impressed with the size of this place and the level of detail provided for as far as my eye could see. I ran for a good while toward the statue and finally realized it was of a giant snake and I literally got frightened. I turned around and high-tailed it out of there. It has been a long time since my gut reaction overruled my brain rationalizing that it’s just a game. I really felt like I was going to get in trouble for walking on sacred lands or something.

So are there bugs? Yes there are. Does the game need work? Yes it does. Is it fun? Very fun. If this is the direction game design is going, focusing on fun even at the expense of some finishing touches, I’m all for it. It is weird for me to be so forgiving of issues with a game. I’ve got a pretty extensive experience playing most of the major MMOs going back to Asheron’s Call and it feels really good to be having fun at this high of a level again. It has been a while… I hope it lasts.

- Ethic

Blindsided By Conan is a post from: Kill Ten Rats

My favorite example is the classic wall of fire. If you run through it, will you (a) shrug it off and crash into the cowardly wizard behind, setting him ablaze as you cleave him in two (in slow motion, with blood spray); (b) take a level-appropriate amount of damage, slightly softening you up before the big fight; (c) slip harmlessly through the gap in the jets of flame that you keenly identified; or (d) be instantly incinerated down to your skeleton, you idiot, why did you run into a giant wall of magic hellfire?

In the world of Conan the Barbarian, muscle beats magic. (This is by reputation; I have not read much of the original.) Spells are time-consuming, difficult and, easy to disrupt. If the wizard begins chanting as you enter his chamber, you will probably have time to dispatch his bodyguard, clear any obstacles, flex your mighty pectorals, and plant a large blade in his chest before he finishes his spell. Tying up your victims for sacrifice is popular when battlefield magic can get you killed.

Please see this Age of Conan spellweaving video. Explanation here. Yes, that person is spending more than two minutes straight spellweaving, with a few fun debuffs that leave him vulnerable the whole time. The special effects build in impressiveness as the magic reaches its crescendo. You can imagine the dark wizard summoning his forces of fang or flame about him, calling together eldritch power with a look that vacillates between triumph and terror as the hero catches his eye and rushes across the field of battle. The air becomes hazy and palpably vibrates. Our hero briefly contemplates throwing his axe before committing to the charge, weapon held high, ready to slash the wizard from throat to hip. Will the villain cry the last word of his spell, turning the blood in our champion’s veins to fire, or will he simply cry as he chokes on his own blood?

: Zubon

Mostly True to Howard is a post from: Kill Ten Rats

Thanks to F13.net.

- Ethic

Age of Conan – Reason to Play #42 is a post from: Kill Ten Rats