Blizzard Explains

Why unusable raid items were added:

I’m sure it’s easier to pass that judgement from your well-informed, armchair designing position. Because of the way in the whole expansion is being pushed out, the gap that we are currently in was expected to cause a number of issues. With so much content that is being pre-released, we are going to see a number of inconsistencies that will be resolved on release of the expansion. Plain fact is that this is about production schedules and not about you. This is needed for smooth production of the game, because when expansion hits and people are actually patching the rest of the content, we will have more pressing issues than going back to check some loot tables. This is about putting in order as much as we can as soon as we can, so when serious matters come down the road, we have as many resources available to address them quickly. Issues that, I assure you, will be more important than this. This isn’t about you. It’s about the game. Find something more worthwhile to complain about. This issue will not change until the expansion is released, so railing against me or anyone else on the boards is a categorical waste of your time.

Emphasis added. The thread linked with this has been deleted. If anyone can add some ameliorating context or demonstrate this was a fabricated quote, I will feel better and update.

: Zubon

Hat tip: This is Not A Community via n3rfed

27 thoughts on “Blizzard Explains”

  1. surely you do not take the word of a forum post written by someone obviously irritated, as any sort of _company position_ do you? People occasionally blow up, don’t jump on them for a slip-up and attribute their words some higher design.

  2. Ah but the Blue know the weight their words carry so they should be aware that if they post someting like that it will be assigned a higher design.

    And basically making allowance for “design inconsistencies” to be fixed a couple months down the road is a rather crappy way to implement changes.

  3. Not being a player of WoW, I am not the best at navigating their community relations system. The Blizzard Archive page lists nothing I could take as more authoritative, no explanation, retraction, etc. The previous, less irritated explanation was:

    With this patch we have released many features/changes in preparation for the upcoming expansion. One of these changes is that Paladin items will now be found by the Horde and Shaman items by the Alliance.

    Although some of these classes might not be available by the opposite faction until the Burning Crusade release, this is indeed an intended change.

    So the _company position_ seems to be, “Yes, we meant to do that.” I have heard several responses along the lines of, “No, they can’t really have meant to do that, that would be the dumbest decision ever. Why would they do that?” This seems to be the rational answer to why: it was more convenient for their development cycle. Am I wrong for believing community relations in a statement that seems like a reasonable answer to the question?

    As I said, I will be happy to post an update if someone has something. Having ruled out “accident” as an explanation, the only other response I can expect is some form of “suck it up.” I think the proper response at this point is, “We did not think enough about the effect this would have. Sorry. We’re removing this from the live servers today, and it will not be back until the expansion is released. Please note that this problem will return between then and the time when a Horde Paladin/Alliance Shaman could actually raid for the items. They will be there for the first one that dings 60. Sorry about the inconvenience.”

  4. ““We did not think enough about the effect this would have. Sorry. We’re removing this from the live servers today, and it will not be back until the expansion is released. Please note that this problem will return between then and the time when a Horde Paladin/Alliance Shaman could actually raid for the items. They will be there for the first one that dings 60. Sorry about the inconvenience.”

    That’s the answer everyone wants, well except for Tseric apparently

    That kind of answer even points out what I did in my other comment about there not being a level 60 Hpally or Ashammy until a bit after release. People could deal with that as it makes actual sense. Nobody expects Blizzard to wait until there are level 60 versions on both sides to start dropping the loot it just befuddles people that Blizzard would start the process over a month in advance of release on top of that.

    ———————

    And you have pointed out one of their issues they have had since release Zubon, that being a lack of any type of organized offical response to anything. Blue tends to respond when and how they want and at times contradict each other.

    Blizzard is known for being tightlipped about games in development which is understandable to a point, but it should not be carried over to a live MMO where good communication between community and the community reps makes things run smoother.

  5. Holy crap, I can’t believe that an actual, adult employee of a software development company posted that. Maybe they’re a volunteer or something, because if they were an employee of any company I’d ever worked for, they’d be fired.

    I’ll grant you that this might be what the developers and CS folks might be saying behind the scenes, but actually _telling_ your customer base in an official post to ‘suck it up’ when you screw up so egregiously is bad form.

  6. The posters in the forums aren’t their customer base. It’s a bunch of whiny malcontents for the most part, who’d bitch if you hanged ’em with a gold rope. I’m beginning to think that the world would be a better place if a significant percentage of them were deleted from life….

    And yah, I’ll be a tad annoyed when shaman loot drops for us in MC. But unlike some, I can actually see Blizzard’s point. Don’t like it, but understand it. And if that IS Tseric’s post, he pointed it out calmly and rationally, unlike the words some are trying to put in his mouth.

    Ya know what? Suck it up.

  7. I find it hard to believe that adding the loot table updates to the upcoming patch is so hard. I mean, they already have 2 codebases (the current one, and the upcoming one) so just add it to the upcoming patch (since we know there will be a patch on the expansion release date). It just seems silly to add it to this patch. (I assume they have source control and different branches for their releases).

    Though, having working on tons of projects as a developer, i have argued the same thing for the customer but managers are more concerned with time and cost than quality. Which of course they need to be.

    It’s just ridiculous to say this is a logical or good decision, and that even putting it in a later patch would even be hard. They’ve done the work already , just add it to the january patch branch in their source control. over and done with.

    I think it more likely they added it now and reversing it would be too much work and likely break things, so they left it alone. I suppose in that case it’s better to leave it in than remove it.

  8. Hyd,
    stuff like that happens all the time. It’s the curse of the internet – instant communication means stupid stuff gets emailed out instantly. Especially when you let non customer relations people talk to customers. Before it took awhile to talk to anyone, even intra-company, so foolish things were not written down for all to see.
    And more likely they wouldn’t be fired just reprimanded esp if it’s their first time blowing up. It happens once in awhile.

  9. >>>
    And yah, I’ll be a tad annoyed when shaman loot drops for us in MC. But unlike some, I can actually see Blizzard’s point. Don’t like it, but understand it. And if that IS Tseric’s post, he pointed it out calmly and rationally, unlike the words some are trying to put in his mouth.
    >>>

    Maybe changing their loot tables _is_ a matter of agonizing pain that has to be done a month in advance of a patch. More likely, someone just moved that particular beta loot table over to production along with all the other beta code without a second thought. I’d be willing to bet that there’s at least one more patch on the way before BC, and I’d also be willing to bet that this is a host-side only issue that can get resolved in the next maintenance period.

    Having said that, maybe by forums.warcraft.com standards that’s a calm, rational post. Here’s what a _real_ calm, rational answer looks like:

    “We’re looking into this problem, and I’ll let you know about the action we’ll be taking to resolve it as soon as I find out about it myself.” Or even, “The developers are aware of this, and it is currently working as intended.” Bland as cream of wheat, nothing objectionable there. That message reads as not far removed from, “QQ more, beeyatch.”

    As for there being a point to it, I guess _all_ the bosses could start dropping booby prizes.

    >>>
    stuff like that happens all the time. It’s the curse of the internet – instant communication means stupid stuff gets emailed out instantly. Especially when you let non customer relations people talk to customers.
    >>>

    Being a software developer, I know that a lot of us aren’t fit to be unleashed on an unsuspecting public. But if that guy’s a Community Manager, his job is to be that buffer between the unwashed developers and the forum screamers. Maybe fired would be too strong, but I might have him run out there on the forum and eat a great big plate of crow in public, just so this sort of thing wouldn’t happen again.

  10. Just confirming that this post was actually made on the forums by Tseric, and there was no ameliorating context, unless you consider the dozens and dozens of nearly identical threads being posted which are asking pretty much the same thing. People are pissed about it and Tseric flipped his lid (not the first time he’s done it). I read this quote yesterday, I should have screenshotted or saved it. I didn’t realize it would be deleted, but I should have known. =(

  11. Just to give some context, this guy was actually given a forced vacation a few months back for making some EXTREMELY flippant comments on the forums. Search google for things like “Tseric quotes” if you want to see some of the things he said. It’s a wonder that he’s still employed.

  12. I don’t play WOW, but this is the same reaction you see in many MMO forums, the point is that the players don’t like something so they assume it was a mistake and get all uppety about it.

    I’d suggest that post was very restrained when I suspect what he wanted to say was something like.

    “Stop acting like a bunch of whiney children, the loot is there in preperation for the future, if you loot some stick it in the guild bank, sell it or delete it but stop crying like it’s a big deal.”

    They are preparing the busiest MMO out there for its first expansion, they have quite sensibly made changes ahead of release to spread the problems and as ever on MMO forums you get people making a fuss about minor things.

  13. “when expansion hits and people are actually patching the rest of the content”
    I read this particular line as “when the expansion hits, people will still be patching the rest of the content”. Yay for subscribed beta.

    People should look at the BoP equipment that no one can use: guilt-free nexus crystals!

  14. “People should look at the BoP equipment that no one can use: guilt-free nexus crystals! ”

    For any guild past MC Nexus Crystals aren’t really a big issue since just about everything in there gets sharded. Whereas drops in BWL/AQ40/Naxx are by and large still needed by a good portion of people.

  15. One thing that has failed to be said, is that the players get to cry because they are paying to play the game, not help debug Blizzard’s code. I’ll also add that not everyone will buy the expansion. So Joe-Blow who isn’t going to, has zero tolerance for BC BS. And what I like to tell customer service people who are pissed off by their customers, is QQ somewhere else. This is your job and you’re paid to do it, so do it and STFU, instead of telling me, the paid customer to QQ.

    As for me, still on hiatus because I just dont have the patience nor the inclination for the current WOW drama, which ceased being fun. I keep checking in, trying to decide whether or not to keep that xpac on order. And every time I do, I see very little to inspire a return.

  16. >>>
    I don’t play WOW…
    >>>

    Just FYI, the problem is that a lot of those epic drops are Bind on Pickup – when a player loots it, it’s his/hers. You can sell it to an NPC vendor for a little bit of nothing, or if you’re an enchanter you can disenchant it and bank/transfer/sell the shards. And that’s pretty much it. It can’t be banked, nor can it be given to another player. In addition, unlike FFXI, a player’s class is carved in stone, so you can’t theoretically retrain as the appropriate class.

  17. I’d like to see the context of the quote. The CMs get battered on everything from nerfs to what kind of cheese they like. It’s part of the reason I stopped reading the WoW forums; they’re a waste of time, and people take what everyone else says (not just the CMs) way too seriously.

  18. There’s nothing special to the context. Basically “what in the hell was Blizzard thinking when they turned on cross-faction loot flags” or something to that effect. There were also dozens of pretty much the same threads asking the same thing.

  19. Meh, at first i didn’t get what the big deal was. Seems rather mild to me. Truth is sometimes you have to speak to forum trolls like they’re misbehaving 4 year olds.

  20. I read that, payineg especial notice to the highlighted sentences, and thought “When did that charmer, Chris Cao, start working for Blizzard then?”.

    Still, it’s nice to see that there are companies other than SOE that can manage to get both feet in tehir mouth at the same time and *still* ps off the community.

    love and kisses,
    An Anonymous Coward.

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