Some people are very unhappy with LotRO moving to DDO’s payment model. Keen has a harshly worded example with more comments then we’ll ever see on a post. This is not just LotRO-specific, however, as many people like to say things about games that they neither play nor would have played.
If you are neither a customer nor a likely customer, the company does not care about your opinion. They are not losing any money by doing things you don’t like. They are not gaining money by doing exactly what you want. If you are already not a customer and their business model moves further from you, you cannot become any less of a customer. Yes, there is some chance that you could have become one, but most people who are “planning to play next year” will still be planning to play next year rather than actually playing and paying. Odds are, you are not the marginal customer.
If I am a vegan, KFC does not care about my perspective on the Double Down. My opinion on the latest patch to Warcraft, Warhammer, or City of Heroes does not matter much unless it includes the phrase “I resubscribed” or drives you to that state (or out of it). This will not stop me from commenting, I’m sure, as that is kind of what we do here in the blogosphere. But let’s keep perspective, considering the normal importance of an online gaming blog post.