A principle sometimes used to contrast economics and politics is that exit is more powerful than voice. That is, the capacity to take your business elsewhere has a stronger influence on most companies than asking them to change things. This is contrasted with politics because your exit options are smaller in political situations: you might leave your town, but things need to get pretty dire before you leave your country. (It is a related truism that you can quickly judge the freedom and prosperity of a society by which way the border guards face. No one was trying to sneak into East Germany.)
Gamers treasure voice. I mean, here we are on an online gaming blog, so we talk at length about what we like and would prefer. The advantage of voice is that you can send a more precise message. “I think it was a bad idea to add the Living World PvE content to the WvW zones. Please remove it.” Exit is a blunt weapon: you leave, and the company can draw its own conclusions. Of course, the discerning company is going to draw its own conclusions anyway, because what people say and what they do often differ (another major economic principle).
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