Obviously everyone knows I like board games, but one of my favorite things about the hobby has always been how good the industry treats its customers. In a world where most companies are looking to take you for as much as they can, board game companies almost universally have great customer service despite the fact that a lot of times they are not making a lot of money per unit sold. They’ll replace missing pieces, cards, etc, often at no cost because they want you to enjoy their product and continue to enjoy their product.
— Haen, gamer
I picked up a Smash Up box at Gen Con. It was missing a card. I e-mailed AEG customer service, and they sent me the card.
That is not much of a story. It rarely is when things work properly. Customer service worked well, and now I have a full set rather than saying, “Pretend this card is a Collector.”