Bryan Caplan writes an argument about insurer reputation that starts with bad drivers and passes very close to our subject area:
[Many dissatisfied people] have unreasonably high expectations about the kind of treatment other people owe them. The clash between their inflated expectations and reality is the cause of their bitterness.
When people scoff at the power of reputation to constrain business behavior, they’re basically making the same mistake. If you think that paying the standard market rate entitles you to top-of-the-line quality, businesses will constantly disappoint you. I call this the Law of Inflated Expectations: The main cause of cynicism about business is consumer narcissism.
50 cents a day, and that’s without the discount plans. Maybe I can argue that the world owes me something for my $50 up front. Maybe I can see that premium game someday, charging $30+ a month and having high quality for a small population. Maybe I can keep whining.
On another note, if you require 1 hour of CSR time per month, that wipes out the profits from having you as a customer.