Category: City of Heroes/Villains

Shopping By Customers

I recently read An Economist Gets Lunch by Tyler Cowen. Much of the book is advice on finding quality ethnic food (and barbecue) at reasonable prices, whether in the US or in their home countries. Don’t eat in the tourist district, do eat where there are several restaurants of the same type in the neighborhood (until I visited DC, it never occurred to me that you could have a half-dozen Ethiopian restaurants on one block). Being an economist, his insights focus on where the restaurants have the right incentives and efficiencies. A place with great atmosphere is selling that, rather than the food; the tourist district does not worry about repeat customers; American shipping systems are great but really fresh seafood and produce is only available close to the source.

Yes, this is one of those extended metaphor posts that takes an example from another setting and applies it to gaming.

The simplest guide is to look at the customers. If the restaurant has the right people eating there, the food is probably good. Who are the right people? The ones with interests aligned with yours. Continue reading Shopping By Customers

On the Same Team

There were two feelings I really liked when trying the GW2 beta. The first is the playground between the sandbox and the theme park. The second, and I have not felt this for a long time in an MMO or even most team-based games, is that the players were all on the same team.

If the design is working as intended,* everyone on the same server is on the same team. If someone is fighting, you should help him. There is no kill-stealing. If someone is on the ground, you should rez him. You’ll get experience points and achievement progress, and then there’s someone else around to help you with the event.

Continue reading On the Same Team

A Stable Bass

This is one of the occasional music posts, so depart here if those annoy you. This one gets the WoW tag: we have a five-person group with three in the flashy front roles, but I’m focusing on the two in the less visible roles. Rather than one song, our music of the moment is Pentatonix in the third season of The Sing-Off. You can see all their performances in this compilation, but I encourage you to pursue the YouTube links for videos from “mrduckbear11,” who posts clips from the show, because the judges’ commentary is actually useful rather than just “the nice one, the mean one, and the overly excited one.”

The Sing-Off is essentially American Idol a cappella, skipping the part where you humiliate the lousy singers. The winners in the third season were a small, young group that was mostly noted for their interesting and risky arrangements. Five people, three lead singers, lots of interesting sounds. Listen to at least a few, and then listen to a recurring theme in the judges’ commentary: their percussion and beat box are great and tie everything together so that their lead performers can shine. Try starting at 4:30 on OMG or 6:08 on the Forget You/Since U Been Gone mix. Shawn Stockman’s phrase is “meat and potatoes”: they are strong on the fundamentals, not just the flair. Compare that to Delilah, another group from season three that started with one of the best performances in the series but was eliminated after a performance with a brilliant lead but a failure of support. The lead on that is actually better than The Band Perry, but the commentary is on-point: it becomes discordant without a base to stand on. Compare to Ben Folds’s discussion of their first performance, when the support worked well.

Do I need to unpack the analogy at this point? We even have the perfect analogue with a 5-person, 3-DPS group. You need those big, shiny numbers to win, but they don’t matter without your tank and healer. It got me thinking about the offensive line in (American) football: it is an unglamorous role with almost no statistics to support who is better or worse, and the camera is on the guy running the ball, but you can definitely tell when the offensive line fails and the quarterback is crushed before he can try to do anything interesting. If you know to watch, you can see the tank quietly being a superstar, but good support is usually invisible. (Grabbing another game, a friend loves to watch StarCraft replays at LAN parties and should about how the player trying to do something flashy or cheesy gets crushed on fundamentals. Grabbing a third, I still play League of Legends Dominion occasionally; people chase for kills, but capping the points wins the game.)

Do you have a favorite fight where the tanks and the healer really take front stage, rather than seeing people compare kill counts and damage meters? Flip back to the mix video and try 2:53, where the background gets center stage, the a cappella equivalent of a drum solo. Part of the appeal of City of Heroes was how support could be strong, essential, flashy, and featured, while a damage source is a damage source, and then there is the difference in LotRO DPS compared to WoW.

: Zubon

This comes on the eve of the Guild Wars 2 launch, a game eliminating healers and tanks, and I’m nearing the end of my time in Guild Wars playing a ranger as a support class.

Chat Windows

A Tale in the Desert was the first game I played that used multiple chat tabs. It worked differently than most games: non-customizable, and each saved recent message history so that it effectively included the game’s whisper and mail systems. A Tale in the Desert also allowed multiple guilds, and each guild got its own tab.

CoX and LotRO have good implementations: send whatever chat you want to whichever tabs you want. I can have a “guild, alliance, and whisper” tab to make sure I did not miss anything during a fight, then another for narrowing information during raids or dungeons.

Guild Wars has the interesting addition that it uses !@#$% as a first character to let you indicate which channel you’re speaking in. It also uses what looks like tabs (but are really chat type/channel indicators) for that purpose. They combine to a suitable way of maintaining the last channel you talked in and indicating it visually.

Guild Wars also ties its party search and chat systems. Adding yourself to LFG (or for trade) sends a message to the chat window. It facilitates trade spam, which is unfortunate, but it neatly solves the problem of how invisible LFG is in most games.

: Zubon

Closed Doors

This could just be the completist or Achiever in me talking, but players do not like to be told that they missed something and must start over if they want it. We MMO players are usually content that there are cosmetics available as one-time event rewards or such, but if something has gameplay value or is an ongoing part of the game, you can see people going through physical pain to reach it. It is bad enough that single-player games have Achievements that require you to do X before Y or else reload/restart, losing some hours, but how about an MMO where you might have that character for years? MMOs are virtually without consequences, so the one piddly consequence is a proud nail even if it only means you cannot have a title.

City of Heroes used to have the Isolator badge restricted to players who for some reason farmed 100 enemies in the tutorial. No point, no benefit except this, and nothing indicates its existence. You just need to know in advance that it is there and put in the time for it during the most boring part of the game. That is like design decisions duct taped together. That was compounded in Issue 7 with a change seemingly designed solely to taunt the players: one of those enemies would spawn every 45 minutes in the highest level PvP zone. Issue 11 added a mission that let players farm it post-tutorial, and the City of Villains equivalent was always available later via a mission on the tutorial map.

LotRO has “The Undying,” a title track for not dying until level 5/10/14/17/20. If you want to pursue that link, you can see some related unhappiness. Recommendations for getting the title were usually to solo (no PUG risk) and NOT to take the easiest content; you were in a race against the inevitable lag/bug/crash that would kill you, so you needed to get experience at a sane rate rather than trying to farm the weakest enemies. MMO designs that discourage grouping and trying challenging content are not good. The Guild Wars equivalent was even worse (earn more than 1,000,000xp with no deaths, go!), and it was mutually exclusive with another title. That changed in a 2011 update that made Survivor for earning X xp since your last death rather than without ever dying. This helped many slightly unbalanced people avoid going entirely off the deep end.

Feel free to toss in your favorite from other MMOs.

: Zubon

Misleading Metrics

I wanted to give DC Universe Online another shot, so I booted it up. “Download a GB.” Hmm, I have a bunch of other games I could play right now. Before bed, I started a bunch of games and programs that needed updates. They were all ready to go when I next came back. But Steam is now under the impression that I have spent more than 12 hours playing DCUO.

I’m wondering how many other /played stats are driven by overnight AFKs. In City of Heroes, it was common for badge hunters to leave the game running overnight to farm healing, damage, or time under crowd control effects. The /played will be how much time that character has been logged on, but it’s not quite what we mean by how much time you’ve spent on that character.

: Zubon

F2P Quote of the Day

There is one school of thought that thinks F2P means “if you spend enough time, you can experience the whole game for free – paying is just a shortcut”. There is another school of thought that says “you will never see the whole game, unless you pay astronomical amounts of money, and maybe not even then”. There’s a real conceptual rift between the two camps, and some games are finding themselves caught in the middle, or transitioning between the two.
— Brise Bonbons

I’d argue “astronomical,” although that depends on the model, and it’s really the models I want to discuss here.

We’re all familiar with pure subscription models, as well as subscription plus a small premium shop (WoW sparklepony, CoX booster packs). WoW, Warhammer, and others now have unlimited free trials along with their subscriptions. Most Western players have limited familiarity with the item shop model in its pure, evil form, although Allods players got a taste. I think it’s clear under these models that you will be ponying up some funds or you will not be getting much beyond the most basic experience; item shop gamers may have been fooled at the onset, but it should become quickly apparent once they’re into it.

The murkier middle comes from hybrid models and games that let you unlock content (“no cover charge”). Wizard101 has a very clear unlock model, in which you just do not get most zones unless you pay for them. League of Legends gives you access to everything, eventually, a little at a time, with some free permanent unlocks and why don’t you just give them $20 to get the handful of champions you really want? Turbine is the headliner for the hybrid subscription/pay to unlock model, with Dungeons and Dragons Online and The Lord of the Rings Online. You could theoretically unlock absolutely everything in LotRO without paying, although you would be creating and deleting characters to grind deeds until your very fingertips wore away.

And there really is tension between people who want to play for free, absolutely free, and those who are willing to pay and/or recognize that someone needs to fund these companies if you want servers to stay up. When I am getting a lot of value from a game, I don’t mind giving an extra $20 to Valve or Riot or whatnot. I look at my Settlers of Catan box and wonder if I should mail Klaus Teuber a check or something, based on the play value received. But I remember having no money, and I can see a bit of that perspective.

And then there are games that are just annoyingly in your face with their pleas for money. See, for example, the LotRO UI re-design that makes the shop the most visible UI item (poor design decision: the shop links are annoyingly present even if you cannot use them to spend more money, such as subscribers/lifetimers at the stables).

: Zubon

Engi Census

Playing the Steam free game of the weekend, I have come to wonder: how many games have an Engineer that builds a turret; how many games have an Engineer that does not build a turret; and how many games have a non-Engineer that builds a turret. (I think I will avoid counting Warhammer Online’s Magus and units/classes that “summon” rather than “build.” I’m unclear whether the Raven builds, summons, or do we count “deploy”?) Was there some first game that set the standard that Engineer = build a sentry gun? It feels like engineers and self-directed turrets have become a standard game item, but perhaps exploring some examples will reverse this. I keep finding near-hits, where perhaps they consciously avoided calling the turret-builder an Engineer in recent games. I wonder if non-builder Engineers are also intentional aversions? Inventory below the break, please contribute in the comments.

Edit: let’s see what happens if we add in enemies that do the same, some of which may mirror heroes. Continue reading Engi Census

The 20-Hour Day

The little things matter. One of the solved problems in multiplayer online gaming is that 1/day timers should use an 18- to 22-hour day rather than a 24-hour day. I call this “solved,” but I still see many games using 24-hour timers. (Feel free to debate the merits of individual timers versus “everyone and everything resets at midnight.”)

If you play everyday, you probably start around the same time, usually before/after work/school. A 24-hour timer gradually shifts your activities unless you are clockwork-perfect and can consistently complete X exactly 1,440 minutes later, and may the server gods help you if some blip renders the timer slightly off. More likely, you cannot begin whatever quest or instance has the timer until the old timer resets, so if it takes you an hour to complete it, you effectively have a 25-hour timer. There might be some merit to keeping people from building up a daily routine (use a 28- to 32-hour timer in that case), but these games tend to encourage that daily habit. The best mechanics are invisible, not pulling the players out of the game world to check whether the group is waiting on Bob’s reset timer because he hit traffic on the way home last night.

Some examples:

  • City of Heroes alignment missions reset every 20 hours.
  • League of Legends gives you the “first win of the day” bonus every 22 hours.
  • Spiral Knights (from the makers of Yohoho! Puzzle Pirates and Bang! Howdy) refills your “energy” every 22 hours.

: Zubon