[ToonTown] It was my son’s birthday recently and he asked if I could set up ToonTown for him to play another month. I figured I would, even though I had a bad taste in my mouth from the extra steps I had to do in order to cancel it last time.
I logged in and set up a subscription for the account. I hit submit and it sits there for about 5 minutes. Finally I get a message telling me to call a toll-free number for assistance. OK, nevermind – I’ll just make a free 3-day account for him and try the subscription after that expires. Three days later, same problem. They accept PayPal, so I try to pay with that hoping for a better result but I have no such luck. So, I make the call.
The CS person was very nice, even after I told her how disappointed I was about how I had to call in to cancel last time. She went through a few steps, even offered to check and see if my son’s characters still existed on his old account (they didn’t). We decided to activate the new account and use PayPal to pay for it. They even offer a $79 fee for a whole year, not too bad. She takes my info and then asks me for, get this, my PayPal password. WTF. I told her that I cannot give that out and she said it was the only way she could set up my account.
I said no thank you and goodbye. Really Disney, it should not be this hard.