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A Philosophy of Fail

Colin Brennan, over at Massively, pulls no punches in describing the World of Warcraft’s current state of the early game.  I also do not understand Blizzard’s decisions with the features Colin sets forward.  I do know that Blizzard makes some incredibly polished content, and I do know that running through ~70 levels before getting to the “actual” game is not very fun.  New players want to know they have a fun game from the start until they catch up to their friends.  Not a fun, brief start then agonizing, lonely grind even if it is quicker than it used to be.

The failure, I feel, is that Blizzard is not trying to cultivate an enjoyable journey through the whole game for new users, newly returning users, and alternate characters to enjoy.  They are pushing players past some really good (old) content at ever increasing speeds.  Without the raid treadmill, or similar content gating, every long wait that ends with Blizzard making more content grays out a lot of the prior content.  And, in the end I just see a pile of band-aids.

–Ravious
just a flesh wound

UI

Since yesterday’s post was inspired by Language Log, I thought I would cite them again on user interfaces.

Don’t worry about me. I’ll figure it out by trial and error. I simply offer this to you as proof number 37 (I have made mention of many such examples in the past: road sign psycholinguistics and so on) of my claim that human/machine interface design today is in a state of total freaking disaster.

He is talking about projectors, ovens, and clock radios, but the discussion is especially relevant to MMOs. We are used to having forty hotkeys along with five chat tabs and a heads-up display that looks like a flight simulator. We forget that this is potentially insane.

I could point out that designers should pay more attention to the interface, that a MMO without UI-mod ability is a broken MMO, or that developers should prepare to adapt mods into the official UI after the players find a way to compensate for designers’ failure to pay attention to the interface. Feel free to take that direction in the comments. Instead, I will just point to WoW, which has more or less followed that cycle but also has a pretty easy interface for new players. The flight simulator display is for the advanced raider who can use forty buttons without thinking about it. The starting UI is simple enough for granny to start beating up wolves and bunnies. If, you know, your grandmother thought it was all right to beat up puppies because some dwarf told her to.

: Zubon

Three people on that Language Log thread cited The Design of Everyday Things by David Norman. I have added that to my (very long) reading list.

Blizzard Authenticator Follow-up

The authenticator I ordered for my wife arrived recently and we set it up. It comes with a slip of paper with a web address to visit. When you go there, it asks you to log in and then you add the 10-digit code from the back of the device.

After that, every time you play World of Warcraft it asks for your normal password and follows with a box asking for the code from the authenticator. Press the button on it and enter the code. Log in and done. Couldn’t be more simple.

Wouldn’t complain if it had backlighting though.

– Ethic

Manipulating Perceptions

As human beings, we are rather good at detecting relationships and rather poor at estimating absolutes. There are plenty of optical illusions that play on how you perceive size, brightness, and color based on surroundings. The author of Mindless Eating found that people eat more snacks if you offer them in two large bowls than in four medium bowls. Not only do people take more, but they do not notice that they have taken more, nor do they feel like they have eaten more, nor are they more satisfied.

Does “a good deal” even have an objective meaning? Probably not, but you can tell when one offer is better than another. Presentation and context still matter here. City of Heroes got good press for engaging in microtransactions: it was presented as an extra employee (not taking away from the existing staff), and the profits were linked directly to hiring more staff and getting more stuff in the next update. Players liked having the opportunity to pay more. Blizzard, on the other hand, got immediate flak for planning to sell Starcraft 2 in three pieces. The first impression was of trying to sell the same game three times or demanding $150 for the full set of units. Warhammer 40,000: Dawn of War, however, did more or less the same thing, and I did not see a backlash.

Note that this is more than cynical manipulation. You can improve the game experience this way. Indeed, that is the point of half the content: hide the fact that you are fighting the essentially the same monster by giving it a different model and slightly different stats. The people eating from smaller bowls felt no less full: they were satisfied with fewer calories. If I can make you happier just by presenting my game in a better way, I am adding value practically for free.

Most restaurants tried this with the size of their fries, drinks, and combos. One day, they were called, “large,” “mondo,” and “colossal.” Wow, a large is that cheap? And I ate the whole thing by myself, I must be full. Nothing was called a “small,” and there might have been a “medium” on the “value menu.” That was a poor manipulation that did not last, and everyone was irritated by trying to remember whether a “king” was bigger than a “biggie,” what they were called at this restaurant, and guessing what you would get if you ordered a medium or a large. I just got back from Burger King, where they changed their sizes to “small,” “medium,” and “large” (with a “value” size on the value menu). Holy crap, realism? This works on several levels. First, I suddenly like Burger King more because they made this change. It implies that they do not think I am an idiot. Second level? We are still conditioned to think of sizes the way every other restaurant lists them. When you order a Whopper combo, they ask if you want that in small, medium, or large. No one buys a small! You might not have ordered the colossal combo, but you order larges all the time. This is a great way to increase sales while manipulating people into thinking you have stopped manipulating them.

: Zubon

Blizzard Authenticator Ordered

After reading over and over about people having their accounts in World of Warcraft hacked and losing all their items and gold, I decided to spend the money and order an Authenticator for my wife’s account. They are under $7 US shipped so it’s hard to feel bad about the purchase.

Although, the store said something went wrong the first time I placed an order so I did it again. Naturally I received two emails confirming my purchase, each with a separate order number. Not a big deal as I can use the extra on my account.

After we get them, I’ll be sure to share any comments we have about them.

– Ethic

Matters of Etiquette

I found myself in an unusual position last night (no – not that sort of position you dirty minded so-and-sos!) While on the train home, I noticed that a guy with a laptop sitting across the carriageway had an embroidered logo which identified him as obviously being a fellow WoW player and also a fellow member of the gnome munching Horde.

Conundrum: do I make it known to this total stranger that I a) recognise the logo b) that I also play and c) I, also, am a member of the superior Horde. This is Britain – strangers don’t talk to each other. That’s just not the done thing. On the other hand, just like public school oldboy networks and esoteric and obscure societies like the Freemasons and Aston Villa supporters, being a stranger was second to being part of something larger. Just because you have never seen the person before in your life does not stop you being siblings becauase of your shared experience.

I did have a secondary concern which was this: the logo was embroidered on the back pocket of his jeans. Saying something about it would imply that I had been looking at his arse¹.

In the end, I figured what the hell. He was the one wearing the logo and why else would you do that if you didn’t want to announce your interests and allegiances. Even if he did say “WTF? Were you looking at my arse you pervert?” I figured I was never going to see him again so as we were getting off the train, I simply said “Horde for life, right?” He looked askance at first then grinned and said “Yeah. I tried Alliance but I couldn’t stand it.”

“I know what you mean” I replied and then legged it for my next train as fast my legs would carry me.

What about you? Would you talk to someone because you recognised they played the same game as you? Or has someone stopped to talk to you because you were wearing your favourite Green Linen Shirt?

¹I want to try to explain but that’s just digging a hole I won’t be able to get out of so just trust me when I say it was entirely innocent and circumstantial.

Guild Polyamory

A quarter of your guild leaves the game because of a patch/new game/mass banning/whatever. Now you do not have enough people for the top raids, so another quarter of your guild leaves to join other guilds. Now there are half as many people in your guild, so it does not seem worth logging on as much, which starts the downward spiral until there is maybe one other person on. Players: how many times have you quit because of a shrinking number of guildmates/friends?

Developers: why do you not have multiple guilds? This is not even innovation; A Tale in the Desert launched in 2003, and most of that game was two coders. Doing so could have solved the guild problems that Burning Crusade created through something like this, which is how all major projects are done in A Tale in the Desert.

One guild might leave all at once for a new game. If you are in seven guilds, and at least four are staying, you have far more reasons to stick around.

: Zubon

FigurePrints

FigurePrintsOver the Thanksgiving holiday I found out my brother had his rogue made into a FigurePrint so I decided to post some photos of it for those that might be interested in seeing what one looks like when you get it.

The first one is to show scale against the gaming standard, Code Red.

Next we have a front shot, up close.

From the back.

Then of course we have left side and right side.

I had put my name on the waiting list and they contacted me so now I need to decide before the end of the year if I want to have one made of my wife’s hunter or not.

– Ethic